Refund policy

Returns & Refunds

We hope you love your print, but if you change your mind about a standard, non-personalised item, please contact us within 14 days of receiving your order to request a return.

Once you have told us you wish to return an item, you then have 14 days to send it back. Items should be returned in the same condition in which they were received without marks, creases, damage or signs of use and, where possible, in the original protective packaging.

To request a return, please contact us at 

hello@littlehomeprintstudio.co.uk

before sending anything back. We will then provide return instructions.

Return postage

For change-of-mind returns, the customer is responsible for the cost of return postage unless otherwise agreed. We recommend using suitable protective packaging so prints are not damaged in transit.

Damaged, faulty or incorrect orders

Please contact us as soon as possible if your order arrives damaged, faulty or incorrect. Where appropriate, we will arrange a replacement or refund. Your statutory rights are not affected.

Personalised and custom-made items

Personalised or custom-made prints cannot normally be returned simply because you have changed your mind. This does not affect your rights if an item is faulty, damaged or not as described.

Refunds 

Once your return has been received and checked, we will confirm whether your refund has been approved. Approved refunds will be returned to your original payment method. For eligible change-of-mind cancellations, any standard delivery charge originally paid will also be refunded. Additional charges for upgraded or express delivery are not refundable. The customer is responsible for the cost of returning the item to us.

Sale items

Sale items have the same statutory rights as full-price items. Any personalised or custom-made sale item remains subject to the personalised-item exception above.